Privacy Policy

1. Introduction

OfficePAQ (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.officepaq.com) or use our services.

By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use immediately.

2. Information We Collect

We may collect the following types of information:

A. Information You Provide Directly

• Name, business name, and contact details (email address, phone number, mailing address)

• Account registration details

• Payment and billing information (processed securely via third-party payment processors)

• Messages, requests, or other communications you send to us
  
  

B. Information Collected Automatically

• IP address, browser type, device information, and operating system

• Pages visited, time spent, and referring websites 

• Cookies and similar tracking technologies (see Section 7)
  
  

C. Information from Third Parties

• Information about you from trusted partners, marketing platforms, or publicly available sources

3. How We Use Your Information

We use your information to:

• Provide, operate, and improve our services

• Communicate with you about products, promotions, and updates

• Process transactions and fulfill orders

• Respond to inquiries and provide customer support

• Customize website content and marketing

• Comply with legal obligations and prevent fraudulent activity

4. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Service Providers (e.g., hosting, payment processing, email marketing, IT support)

• Business Partners with your consent for joint promotions

• Legal Compliance: when required by law, regulation, or to protect our rights

• Business Transfers: in the event of a merger, sale, or asset transfer

• SMS Communications & Consent: If you choose to receive SMS messages from us, we will use your mobile number solely for the purposes you have consented to (e.g., service updates, appointment reminders, promotions). SMS consent is not shared with third parties or affiliates, except as necessary to provide the SMS service (for example, through our SMS delivery provider). You may opt out of SMS messages at any time by replying “STOP” to any message you receive. 

5. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your information. While we strive to protect your data, no method of transmission or storage is 100% secure.

6. Your Privacy Rights

A. California Residents (CCPA)
You have the right to:

• Request access to the personal information we hold about you

• Request deletion of your personal information

• Opt-out of the sale or sharing of personal data (we do not sell personal data)
  
  

B. EU/UK Residents (GDPR)
You have the right to:

• Access, correct, or delete your personal data

• Restrict or object to processing

• Data portability

• Withdraw consent at any time

To exercise your rights, email us at privacy@officepaq.com.

7. Cookies & Tracking Technologies

We use cookies, pixels, and similar tools to:

• Improve website performance and security

• Analyze traffic and usage trends

• Personalize your experience and deliver targeted advertising

You can manage cookies through your browser settings.

8. Data Retention

We retain your information only as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.

10. Children’s Privacy

Our services are not directed to individuals under the age of 13 (or 16 in the EU). We do not knowingly collect information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date will indicate the latest revision.

12. Contact Us

For questions or concerns regarding this Privacy Policy, contact us at:

OfficePAQ
Email: privacy@officepaq.com
Phone: (925) 800-3248
Website: www.officepaq.com
Mailing Address: 1452 N Vasco Road #315, Livermore, CA 94551